Counterfeit Products: Three Members Banned From Tradeloop This Week

Tradeloop's Ethics Committee voted to ban three Tradeloop members after receiving member complaints and documentation about counterfeit products. All three companies are based in Shenzhen, China and, the complainant alleged, were "fabricating and selling" counterfeit SUN products. After investigating the complaints, the Ethics Committee voted to ban these three companies from Tradeloop:

1. Gold Coast Technology - Case #5104
2. ValuePlus International - Case #5102
3. Evergreen International Trading Corporation Company Ltd. - Case #5103

All three cases were posted at the Tradeloop Ethics area. We encourage Tradeloop members to review the details of the cases as well as the discussion between the committee, complainants, and defendants at our Ethics blog. Members can also leave their own comments about the cases by clicking on the "Members" tab on the case details page.

Counterfeiting is a serious, worldwide problem that affects the value of the wholesale market and the bottom line of every legitimate dealer. We will not tolerate the sale of counterfeit material through Tradeloop Broadcasts and we encourage every Tradeloop member to exercise due diligence when working with unfamiliar dealers.

New Context-Sensitive Help System Launched

Our site-wide help system makes it easier to manage your account. Now, if you have a problem logging into the Tradeloop Web site, our context-sensitive help pages will explain the problem and give exact instructions on how to fix it.

Previously, members got a generic page that asked them to call Customer Service. Of course, our staffers are always happy to help, but with this new system, you don't have to call us to find out what the problem is.

Here are two sample situations where you might have a problem logging into Tradeloop:

Your company's master user marked your account as inactive. You'll get an explanation of why you can't log in and instructions on how to correct the problem. In this case, you'd have to contact the Master User.

You used a free email address like Hotmail when you registered. For security reasons, we require more identifying information, so you would have to contact Customer Service to provide it.

The new system gives specific information and instructions about how to resolve problems. It also increases site security by keeping unauthorized users out of the site.