TRADELOOP

Tradeloop's Member Blog And News: Faster Resolution of Ethics Complaints

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We are the largest B2B marketplace for computer brokers, computer leasing companies, used computer wholesalers, third party maintainers and self-maintainers, who trade wholesale computer lots of used & surplus computers, bulk electronics, and hard-to-find used computer parts.
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Thursday, December 4, 2008

Faster Resolution of Ethics Complaints

For the first time since we launched the Ethics System, we have no complaints under investigation and there are no cases before the Ethics Committee awaiting resolution. No, we didn't shut the system down, but we have implemented new procedures to investigate and resolve complaints more efficiently.

This past summer, we launched the Tradeloop Ethics Blog as part of the redesigned Ethics area of the Web site. The system allows Tradeloop members to review case details, read comments from the Ethics committee, and even blog about posted cases. It gives the Ethics Committee and the parties involved a forum where they can discuss the case and hopefully resolve it in an amicable manner. The blog format makes it much easier for the parties to communicate and work together.

It also helped speed up resolution of complaints by making it easier to gather the facts of the case and present them to the Ethics Committee for discussion and a vote.

Our most recent change to the system is the addition of a voting deadline for the Ethics Committee. Although the discussion phase was generally completed quickly, sometimes the actual vote lagged and delayed resolution of the complaint. A deadline reminds the committee members that their vote is needed and sets a firm date for resolution.

We're pleased that our efforts to streamline the process have been so successful. We also want to recognize the efforts of our all-volunteer Ethics Committee, our staffers who support the process, and the Tradeloop members who participate. By working together, we all help make Tradeloop a safe and reliable trading community.

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