Tradeloop's Member Blog And News: Customer Support That's Fast, Efficient, and Personal

About Tradeloop

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We are the largest B2B marketplace for computer brokers, computer leasing companies, used computer wholesalers, third party maintainers and self-maintainers, who trade wholesale computer lots of used & surplus computers, bulk electronics, and hard-to-find used computer parts.

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Sunday, November 9, 2008

Customer Support That's Fast, Efficient, and Personal

The global economy doesn't go home at 5pm, and neither does our Tradeloop Customer Support staff. We're dedicated to providing fast and efficient customer service when you need it – not days after you contact us.

Tradeloop's Customer Support team covers the world from our offices in Europe, the United States, and China. We provide live support 20 hours a day with staffers fluent in English, German, Spanish, and Chinese. Our staffers pride themselves on answering most email inquiries within ten minutes. And you get a personal response that answers your question too; not the usual canned response that carries this subtext:
"Thank you for contacting us! We want to assure you that your question is important, and we value your business. We're pretty busy here though; so we probably won't bother to respond to this email, well, until pigs fly. If you're smart, you'll solve the problem yourself."
Does that seem depressingly familiar?

Well, be assured that you'll never get that from Tradeloop! We make it easy to contact us:
  • Live Chat: When Live Chat is available, there's a link to the chat function on most pages of the site. Our Customer Support staff holds weekly sessions to review the transcripts of Live Chat sessions.
  • Email: We respond to the vast majority of email inquiries within ten minutes. Here's our email form.
  • Phone calls: Between our EU, US, and China offices, we offer phone support 18 hours per day.
Our phone support numbers are:
  • Call Toll Free: 888-946-5667 (888-9GO-LOOP)
  • International: Dial 781-505-1400
  • Fax: 1-781-505-1401
  • China phone number: 86-0571-85859556
Your "My Account" page also has links to helpful FAQ pages and descriptions of Tradeloop account options and services. If you can't find what you need, contact us. We're standing by to help.

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