In one case, more information is needed before sending it to the Ethics Committee for review. In the other, the complainant and defendant - both Tradeloop members - are engaging in an ongoing discussion about the dispute, with Tradeloop's Ethics Coordinator moderating and offering information as needed. The Ethics blog format encourages and facilitates such communication. Often the parties are able to settle disputes without any review or intervention by the Ethics committee.
Communication is important when setting up deals and purchase agreements. We've found that many Ethics complaints are filed because there was a lack of communication between the parties in the beginning. Common disputes include:
- Freight and handling costs: Always know how the product will be shipped to avoid unexpected shipping/freight charges.
- Product condition: Get a complete description of the product before sending payment. Ask for or offer photos if needed.
- Customs and tariffs: Make sure the seller understands international shipment requirements. Improper description, paperwork, and/or packaging can result in extra import costs.
Learn more about Ethics cases and about the Ethics process in general - at the Ethics area of the Tradeloop Web site.