Tradeloop's member verification system is already the industry's most comprehensive effort to fight fraud and identity theft. And we just made it better!
We've improved the existing system to upgrade the warning flags for accounts with bad phone numbers, non-working email addresses, and/or inaccurate street address information. Previously, if there was a problem with a member's information, he would receive a generic page with the request to "Call Us" when he tried to log in.
Now, the streamlined validation system automatically directs members with incorrect or incomplete information to a "validation" page. Members are asked to correct their contact information. When they're finished, our system alerts a Customer Service staffer who then calls the member to verify the phone number.
This new system works for any account in our system - whether the status is Premium members, new registrations, or accounts with Ethics cases pending. It helps members easily resolve a minor issue like a typo in their phone number. And it also helps our Customer Service staff quickly identify and block fraudulent accounts.
Page two of the validation form encourages members to review and/or update their member profile information. Remember that your Tradeloop member profile helps establish your credibility with other members. Use it to explain your products and services and tell potential customers why they should contact you first when looking for dealers.
At Tradeloop, the safety and security of the trading community is our number one concern. This new account validation function offers two important benefits: it helps us stop fraud and gives members a quick and easy way to keep their account information up to date.